ClearView Windows: AI-Powered Quoting and Scheduling

ClearView Windows is a residential window cleaning and repair service owned by Susan, operating for 5 years with seasonal fluctuations.

The Challenge

Susan's website received good traffic, but conversion was low. Customers had to call for quotes and scheduling, which was inconvenient. Many potential customers left without taking action. During peak season (spring/fall), Susan was overwhelmed with quote requests and couldn't respond quickly enough. During off-season, she was desperate for any business but had no way to reach past customers.

The AI Solution

Zen Companies implemented an AI-powered tool on the website that provided instant quotes based on window type, quantity, and service type. Customers could immediately schedule appointments for available time slots. The system also sent seasonal reminders to past customers about seasonal services (spring cleaning, winter preparation).

Results

• Website Conversion Rate: Increased from 3% to 8%.
• Quote-to-Booking Rate: Increased from 25% to 60%.
• Average Job Value: Increased by 20%.
• Off-Season Revenue: Increased by 35%.
• Time on Quotes: Reduced by 70%.
• Annual Revenue: Increased by $42,000.

"The online quoting and scheduling system completely changed my business. I'm now capturing customers who would have gone elsewhere, and I'm filling my off-season schedule with past customers. This tool paid for itself in the first month."