FlowFix Plumbers: 24/7 Emergency Call Handling

FlowFix Plumbers is a family-owned emergency plumbing service operating in the Phoenix metropolitan area for 12 years. As a solo owner-operator with one part-time employee, Marcus struggled to answer all incoming calls during peak hours and overnight emergencies.

The Challenge

Many potential customers received voicemails and never called back, resulting in an estimated loss of 15-20 jobs per month. The owner was working 60+ hour weeks just trying to keep up with phone management, leaving little time for actual plumbing work or business growth.

The AI Solution

Zen Companies implemented an AI voice agent powered by ElevenLabs that answered all incoming calls 24/7, greeted customers naturally, gathered essential information (address, problem description, urgency level), and either scheduled appointments or transferred urgent calls to Marcus's mobile. The system learned to recognize common plumbing emergencies and prioritize them accordingly.

Results

• 25% Revenue Increase: $45,000 additional annual revenue from captured calls.
• Immediate Response Time: Reduced from 2-4 hours to instant answer.
• Customer Satisfaction: Improved from 3.8 to 4.7 stars on Google.
• 15 Hours Saved Weekly: Previously spent on call management.
• Missed Calls: Reduced from 15-20 monthly to less than 2.

"I went from losing sleep over missed calls to actually being able to take a day off. The AI sounds so natural that customers don't even realize they're talking to a machine. My business grew without me working harder—just smarter."