HandyPro Services: Centralized Job Dispatch and Tracking

HandyPro Services is a general handyman service owned by Robert, employing 4 independent contractors across the San Francisco Bay Area for 7 years.

The Challenge

Robert was manually coordinating jobs among his 4 contractors through phone calls and text messages. There was no visibility into who was where or how long jobs were taking. Customers often didn't know when their handyman would arrive, and contractors sometimes accepted overlapping jobs. The system was inefficient, leading to customer complaints and contractor frustration.

The AI Solution

Zen Companies implemented a centralized job dispatch system with GPS tracking. When a new job came in, the system automatically assigned it to the nearest available contractor, sent them the job details and directions, and provided customers with real-time arrival estimates. Contractors could accept or decline jobs through a mobile app, and the system automatically reassigned jobs if needed.

Results

• Average Response Time: Reduced from 4 hours to 45 minutes.
• Customer Satisfaction: Improved from 4.2 to 4.8 stars.
• Jobs Per Contractor: Increased by 25%.
• Revenue Per Contractor: Increased by 30%.
• Time on Job Coordination: Reduced by 90%.
• Monthly Revenue: Increased from $18,000 to $24,000.

"The dispatch system is a game-changer. My contractors are more efficient, customers get faster service, and I'm not glued to my phone anymore. This is what I should have implemented years ago."