SecureLock Locksmiths: 24/7 Emergency Dispatch

SecureLock Locksmiths is an emergency locksmith service owned by Patricia, operating 24/7 with 3 locksmiths for 10 years.

The Challenge

Patricia was personally answering emergency calls at 2 AM, 3 AM, and other odd hours. Many calls came in simultaneously during peak times (evenings, weekends), and she couldn't answer all of them. Customers were frustrated with long wait times for callbacks, and some went to competitors. The owner was exhausted from constant on-call duties, affecting her health and quality of life.

The AI Solution

Zen Companies implemented an AI voice agent that answered all emergency calls 24/7, gathered information about the emergency (lockout type, location, urgency), and dispatched the nearest available locksmith. The system could recognize repeat customers and provide personalized service. Customers received real-time updates on locksmith arrival time.

Results

• Calls Answered: Increased from 60% to 100%.
• Average Response Time: Reduced from 45 minutes to 20 minutes.
• Revenue: Increased by 30% (capturing previously missed calls).
• Owner's Sleep Quality: Significantly improved.
• Customer Satisfaction: Improved from 4.2 to 4.9 stars.
• Annual Revenue: Increased by $55,000.

"I finally got my life back. The AI answers calls while I sleep, and I only get contacted for actual dispatch decisions. My business grew 30% without me working harder. This is what I needed 5 years ago."